Terms of service

1. Overview

Welcome to Lioramode. The terms “we,” “us,” and “our” refer to Lioramode, the store operating at www.lioramode.shop.

We provide this website, including its information, content, features, tools, products, and related services (collectively, the “Services”). Our store is powered by Shopify.

These Terms of Service govern your access to the Services and purchases from our store. By using the Services or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.

The following policies provide additional information and form part of these Terms where applicable:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

Nothing in these Terms excludes or limits consumer rights or other rights that cannot be waived under applicable law.

2. Eligibility and Account Information

You must be at least the age of majority in your place of residence to place an order or create an account. Although we sell children’s products, purchases must be made by an adult.

You agree to provide accurate, current, and complete contact, billing, payment, and shipping information and to update it when necessary.

You are responsible for safeguarding your account credentials and notifying us promptly if you suspect unauthorized use. You may not sell, transfer, or assign your account to another person.

3. Product Information and Availability

We aim to describe and display our products accurately. Colors and appearance may vary slightly depending on your device and display settings. This does not affect your rights if a product is defective or materially different from its description.

Please review the product description, size information, care instructions, and available options before purchasing. Contact us if you need clarification.

We may update product listings, discontinue products, or limit quantities for legitimate reasons, including stock availability or suspected misuse. Changes to listings do not retroactively change the agreed details of an accepted order.

4. Orders and Acceptance

Placing an order is an offer to purchase the selected products at the total shown at checkout. You authorize the applicable payment provider to process the transaction.

An automated order acknowledgment confirms receipt of your order. Acceptance occurs when we send a shipment confirmation or another communication expressly confirming acceptance.

We may decline or cancel an order for legitimate reasons, including unavailable stock, an unresolved payment issue, suspected fraud, a material listing error, or a legal restriction.

If we cannot fulfill your order or need to make a material change, we will contact you using the details provided. We will not substitute products or increase the agreed price without your consent.

If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any associated refundable charges to the original payment method.

5. Prices, Payments, and Promotions

Our U.S. checkout displays prices in U.S. dollars (USD). Applicable shipping charges, taxes, discounts, and the final order total are shown before you submit payment.

Payment methods available for your purchase are displayed at checkout. Availability may depend on your location, device, and payment-provider eligibility.

You represent that you are authorized to use your selected payment method. Transactions are subject to authorization and any verification required by your payment provider.

If an installment option is offered, eligibility, payment schedules, interest, and fees are governed by the provider’s terms presented during checkout.

Prices and promotions may change for future purchases. Any material pricing error affecting an existing order will be addressed under the Orders and Acceptance section.

Promotions may have additional conditions disclosed with the offer. Those conditions govern the specific promotion but do not override non-waivable consumer rights.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact info@lioramode.com as soon as possible with your order number.

We will review your request, but changes or cancellations may not be possible once fulfillment has begun. If cancellation is no longer possible, eligible items may be returned under our Return and Refund Policy.

This section does not limit any cancellation rights available under applicable law.

7. Shipping and Delivery

Shipping destinations, charges, processing times, and estimated delivery times are described in our Shipping Policy and at checkout, as applicable.

Delivery estimates are not guaranteed unless expressly stated. If we become aware of a material delay, we will communicate with you and provide any options required by applicable law, including cancellation or refund where applicable.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error.

If your order is lost, arrives damaged, or is marked delivered but cannot be located, contact us so we can investigate with the relevant fulfillment provider or carrier and determine the appropriate resolution.

Handing a package to a carrier does not remove our obligations to you under applicable law.

8. Returns, Exchanges, and Refunds

Our Return and Refund Policy governs return eligibility, procedures, shipping costs, and refunds.

For eligible U.S. orders, we offer a 30-day return window after delivery and accept returns for both defective and non-defective products. Non-defective items must meet the condition requirements in that policy. Exchanges are subject to availability.

We use different return warehouses within the United States depending on the product. Contact info@lioramode.com before mailing a return to obtain the assigned warehouse address and instructions.

Customers pay return shipping for ordinary, non-defective returns. We cover necessary return shipping for items that arrived defective, damaged, or incorrect. We do not charge a restocking fee.

Eligible refunds are processed within 3 calendar days after the returned item is received at its assigned warehouse. Your bank or payment provider may require additional time to post the credit.

If these Terms conflict with the Return and Refund Policy on a return-related matter, the Return and Refund Policy governs, subject to applicable law.

9. Intellectual Property

Content made available through the Services, including text, graphics, logos, photographs, videos, and website design, is owned by Lioramode or the respective rights holders and is protected by applicable intellectual property laws.

You may access and use the Services for personal shopping and other lawful purposes. You may not reproduce, distribute, sell, or commercially exploit protected content without permission, except as permitted by law.

Purchasing a product does not transfer intellectual property rights in that product or its design.

Shopify’s trademarks belong to Shopify. Other third-party trademarks belong to their respective owners. Their appearance does not by itself imply an affiliation or endorsement.

10. Third-Party Tools and Links

The Services may include third-party tools, payment services, integrations, or links. Your use of those services may be subject to separate terms and privacy policies.

We do not control independent third-party websites or guarantee their content. Please review their terms before using them.

This section does not remove our responsibility for fulfilling orders placed with Lioramode or for obligations that cannot be excluded under applicable law.

11. Relationship with Shopify

Shopify provides the commerce platform that enables us to operate the store. Purchases from this store are made directly with Lioramode.

Lioramode is responsible for its product listings, order fulfillment, customer service, returns, exchanges, and refunds.

Shopify may separately provide services such as Shop or Shop Pay under its own terms. Nothing in these Terms excludes responsibilities or liabilities that Shopify or Lioramode may have under applicable law.

12. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and retained when you interact with the Services.

Shopify also processes personal information in connection with hosting the store and providing its services. For information about Shopify’s practices, review the Shopify Consumer Privacy Policy.

If these Terms conflict with our Privacy Policy concerning personal information, the Privacy Policy governs. Acknowledgment of these Terms does not replace any separate consent required by privacy or marketing laws.

13. Reviews and Other Submissions

If you submit a review, photograph, suggestion, or other content for publication, you retain ownership of your content and grant us a non-exclusive, worldwide, royalty-free license to reproduce, display, and distribute it in connection with operating and promoting the Services.

This license is subject to applicable privacy and consumer protection laws. Private customer service messages are not treated as permission to publish personal information or testimonials.

Your submissions must reflect your genuine experience and must not infringe another person’s rights, contain unlawful material, or misrepresent your identity. You should disclose any incentive or material connection relevant to a review.

We may remove content that is unlawful, fraudulent, abusive, unrelated to the product, or otherwise violates these Terms. We will not remove a review solely because it expresses a negative opinion.

14. Errors and Corrections

We may correct typographical errors, inaccurate information, or omissions relating to products, prices, availability, shipping, or other content.

If an error materially affects your order, we will contact you with the corrected information and available options. We will not charge an increased price without your consent.

If the order is canceled after payment, the applicable amount will be refunded.

15. Prohibited Uses

You may not use the Services to:

• Violate applicable law or another person’s rights.

• Submit fraudulent orders or use unauthorized payment information.

• Impersonate another person or provide deliberately misleading information.

• Harass, threaten, or abuse customers, staff, or other individuals.

• Upload malicious code or interfere with website security or operation.

• Access accounts, systems, or personal information without authorization.

• Send spam or conduct phishing or other deceptive activity.

• Copy or commercially exploit protected content without permission.

• Bypass access restrictions or use automated systems in a way that disrupts or compromises the Services.

These restrictions do not prohibit lawful consumer reviews, complaints, or other legally protected activity.

16. Automated Access and Agents

Automated tools and software agents must comply with applicable law, these Terms, and any access restrictions communicated by the Services.

Such tools must identify their automated nature where requested, must not misrepresent themselves as human users, and must not bypass security measures or restrictions on automated access.

We may restrict automated activity that threatens security, disrupts the Services, or violates these Terms.

17. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security risks, unlawful activity, or a material violation of these Terms.

Where appropriate and legally required, we will provide notice.

Suspension or termination does not eliminate our obligations relating to accepted orders, eligible refunds, or non-waivable consumer rights. Provisions that by their nature should continue, including intellectual property and applicable liability provisions, survive termination.

18. Warranties and Service Availability

We aim to maintain a reliable website but do not guarantee that access will always be uninterrupted or free of technical errors.

To the extent permitted by applicable law, the website and optional tools are provided on an “as available” basis.

Nothing in these Terms disclaims an express product commitment, limits our Return and Refund Policy, or excludes warranties or remedies that cannot lawfully be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, Lioramode will not be liable for indirect or consequential losses arising from use of the Services, such as lost business profits or business opportunities.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited.

These limitations do not remove your rights to receive purchased goods, obtain eligible refunds, or exercise applicable consumer remedies.

20. Responsibility for Unlawful Conduct

To the extent permitted by law, you are responsible for losses and reasonable costs arising from third-party claims caused by your unlawful use of the Services, infringement of another person’s rights, or deliberate material breach of these Terms.

This does not require you to compensate us for losses caused by our own misconduct or for exercising your consumer rights.

21. Applicable Law and Disputes

These Terms and any dispute relating to the Services are subject to applicable law, including mandatory consumer protection laws.

Please contact info@lioramode.com if you have a concern so we can attempt to resolve it.

Nothing in these Terms requires you to waive access to courts or other remedies available under applicable law, or prevents you from contacting a regulator or consumer protection authority.

22. Severability, Waiver, and Assignment

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

We may transfer these Terms as part of a lawful business transfer, provided that doing so does not reduce your existing rights. We will provide notice where required by law.

These Terms, together with the referenced policies, form the agreement governing your use of the Services, without overriding express commitments made for a particular purchase or rights provided by law.

23. Electronic Communications

We may send order confirmations, shipping updates, account notices, refund information, and other service-related communications electronically using the contact details you provide.

Please keep your contact information current. Marketing communications and related choices are addressed in our Privacy Policy.

24. Changes to These Terms

We may update these Terms to reflect changes to the Services, business practices, or legal requirements.

We will post the revised version on this page, update the “Last updated” date, and provide notice of material changes where required by law.

Changes apply prospectively and do not retroactively reduce your rights for an order already placed. Where required, we will obtain your agreement to material changes.

25. Contact Us

For questions about these Terms or assistance with an order, contact us:

Store Name: Lioramode
Email: info@lioramode.com
Phone: +1 864-550-2603
Website: https://www.lioramode.shop/

Business Contact Address:
10 Skipjack Ln, Savannah, GA 31411, United States

Customer Service Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET), observing EST or EDT as applicable.

Our business contact address is not necessarily your assigned return warehouse. Please contact us before sending a return so we can provide the correct U.S. warehouse address.