Refund policy

This policy applies to purchases made from Lioramode for delivery within the United States. We accept returns for both defective and non-defective products, including eligible change-of-mind returns, and we accept exchanges.

30-Day Return Window

You may return an eligible item within 30 calendar days after delivery. Please contact us for return instructions and hand your return package to the carrier within this period. Keep your shipping receipt as proof of the mailing date.

If a delay in our providing return instructions or the assigned warehouse address prevents you from mailing an otherwise timely return, we will extend the mailing deadline accordingly.

Return Eligibility

For non-defective returns, items must be new, unused, unwashed, and in their original condition, with the original tags, accessories, and product packaging.

Shoes may be tried on indoors on a clean surface to check fit, but must not show signs of outdoor wear.

Please provide your order number or other proof of purchase. These condition requirements do not prevent you from reporting an item that arrived defective, damaged, or incorrect.

How to Start a Return

  1. Email info@lioramode.com with your order number, the item you wish to return, and whether you would like a refund or exchange.

  2. For damaged, defective, or incorrect items, describe the issue and include photos if available.

  3. We will provide the applicable U.S. return warehouse address and packing and mailing instructions.

  4. For ordinary returns, purchase a return shipping label from your chosen carrier. For damaged, defective, or incorrect items, contact us first so we can arrange return shipping at our expense.

  5. Pack your item securely, include your order number, and mail it to the assigned warehouse. We recommend using a trackable shipping service and retaining proof of shipment.

Return Locations

We use different return warehouses within the United States. The return location assigned to your item depends on the product.

Before returning an item, please email info@lioramode.com with your order number and the item you wish to return. We will provide the complete address of the applicable U.S. warehouse.

If you are returning multiple items, please confirm with us whether they should be shipped together or to separate locations before purchasing return shipping labels.

Please use only the return address provided for your specific return. Our business contact address and the sender address on your original package may differ from the assigned return warehouse address.

Returns are accepted by mail.

Return Shipping and Fees

For non-defective returns, including a change of mind or an unsuitable size, you are responsible for purchasing the return shipping label and paying the carrier’s return shipping charges. If your return requires separate packages to different warehouses, you are responsible for the shipping charges for each package. We will explain the required routing before you purchase labels.

If your item arrived defective, damaged, or incorrect, we will cover the necessary return shipping costs. Please contact us before purchasing a label so we can arrange the return.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered. We will help arrange a return for a refund or an exchange, as appropriate.

You will not be charged return shipping or a restocking fee for a return caused by a defective item, shipping damage, or our fulfillment error.

This policy does not limit any rights you may have under applicable law.

Exchanges

We accept exchanges within the same 30-day return window. Non-defective items must meet the return eligibility requirements above.

Please contact us with the size or item you would like instead. Exchanges are subject to stock availability. We will confirm availability and any price difference or replacement delivery charge before you proceed.

If your requested replacement is unavailable, you may choose a refund for your eligible returned item.

Customer-requested exchanges follow the return shipping rules above. We cover return and replacement shipping when an exchange is needed because an item arrived defective, damaged, or incorrect.

Refund Amount and Processing Time

We will inspect your return and issue the refund for an eligible item within 3 calendar days after it is received at the assigned return warehouse. Refunds are issued to the original payment method, and we will notify you when the refund has been issued.

If items are returned to different warehouses, each eligible item’s refund will be processed within 3 calendar days after that item is received at its assigned warehouse.

Your refund includes the amount paid for the returned item after any discounts, together with any applicable refundable tax.

Original delivery charges are not refundable for change-of-mind returns. If the return results from a defective, damaged, or incorrect item, we will also refund any original delivery charge attributable to that item.

The 3-day period covers our inspection and refund processing. Return transit time and the additional time your bank or payment provider takes to post the credit are separate and may vary.

If a returned item does not meet this policy’s conditions, we will contact you with the reason and available next steps.

Missing or Delayed Refunds

If you have received a refund confirmation but do not see the credit, check with your bank or payment provider about its posting time.

If you still need assistance, contact us at info@lioramode.com with your order number so we can check the refund status.

Contact Us

Store Name: Lioramode
Email: info@lioramode.com
Phone: +1 864-550-2603
Website: https://www.lioramode.shop/

Customer Service Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET), observing EST or EDT as applicable.

Business Contact Address:
10 Skipjack Ln, Savannah, GA 31411, United States

This is our business contact address. Please do not send returns to this address unless we specifically instruct you to do so. Contact us to receive the U.S. warehouse address assigned to your return.