Shipping Policy

This Shipping Policy applies to orders placed at www.lioramode.shop for delivery within the United States.

Shipping Destinations

We currently offer shipping within the United States. This policy applies to all products in our store.

Shipping Costs

We offer free standard shipping on all U.S. orders, with no minimum purchase amount.

The standard shipping charge is $0.00 USD. Any applicable sales tax is displayed separately at checkout before you complete your purchase.

Order Cutoff Time and Time Zone

Our daily order cutoff time is 12:00 a.m. midnight, Eastern Time (ET).

Eastern Time follows Eastern Standard Time (EST, UTC−5) or Eastern Daylight Time (EDT, UTC−4), depending on the time of year.

Orders placed at or after the cutoff are assigned to the next business day’s processing cycle. Orders placed on weekends or applicable public holidays are assigned to the next business day.

The cutoff is used to calculate processing and delivery estimates. It is separate from our customer service hours.

Order Processing Time

Orders are generally processed within 1–3 business days, according to the cutoff schedule above.

Processing includes reviewing the order, preparing and packing the items, and handing the package to the shipping carrier.

Our processing days are Monday through Friday, excluding applicable public holidays.

Transit Time

After the package is handed to the carrier, standard shipping generally takes 6–9 business days.

Transit estimates are calculated using Monday through Friday, excluding applicable public holidays. Saturdays and Sundays are not counted in our published delivery estimates.

Estimated Total Delivery Time

The combined processing and transit time is generally 7–12 business days:

• Order processing: 1–3 business days.

• Carrier transit: 6–9 business days.

Your estimated arrival date also depends on when you place your order relative to the daily cutoff, weekends, and applicable public holidays. The 7–12 business-day range does not mean 7–12 calendar days from the moment an order is submitted.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

Shipment Confirmation and Tracking

Once your order ships, we will send shipment confirmation to the email address provided at checkout, including tracking information where available.

Tracking updates may not appear immediately after a shipping label is created. A label notification alone does not necessarily mean the carrier has received the package.

If you need help checking your shipment, email info@lioramode.com with your order number.

Shipping Delays

Weather, carrier disruptions, public holidays, and other unexpected events may affect delivery.

If we become aware that we cannot ship your order within the stated processing timeframe, we will notify you of the delay and provide an updated estimate. Where required by applicable law, we will offer the choice to accept the delay or cancel for a full refund.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate and assist with an appropriate resolution.

Delivery Address and Order Changes

Please check that your shipping address is complete and accurate before placing an order, including any apartment or unit number.

If you need to correct an address or request an order change, contact info@lioramode.com as soon as possible. We will try to assist, but changes may not be possible once fulfillment or shipping has begun.

If a package cannot be delivered or is returned to the sender, contact us so we can review the circumstances and discuss the available options. Any proposed reshipping charge will be disclosed before you agree to it.

Lost, Missing, or Damaged Packages

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us with your order number and a description of the issue.

For a package marked as delivered, checking the delivery location, household members, or building reception may help locate it. We will also assist with investigating the shipment through the relevant carrier or fulfillment provider.

For damaged items, please retain the packaging and provide photographs if available to help us investigate.

We will work with you to arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law. Handing a package to a carrier does not remove our obligations to you.

Returns and Exchanges

Please review our Return and Refund Policy for return eligibility, timeframes, and instructions.

Free outbound shipping does not mean all return shipping is free. Customers pay return shipping for eligible non-defective returns. We cover necessary return shipping for items that arrived defective, damaged, or incorrect, as explained in our Return and Refund Policy.

We use different return warehouses within the United States depending on the product. Please contact us to receive the assigned return address before mailing any items.

Contact Us

For shipping questions or assistance with an order, contact us:

Store Name: Lioramode
Email: info@lioramode.com
Phone: +1 864-550-2603
Website: https://www.lioramode.shop/

Customer Service Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET), observing EST or EDT as applicable.

Business Contact Address:
10 Skipjack Ln, Savannah, GA 31411, United States

This is our business contact address and is not necessarily a shipping or return warehouse. Please contact us before sending a return.