Privacy policy

Lioramode (“we,” “us,” or “our”) operates www.lioramode.shop, including the related content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and retain your personal information when you visit our website, make a purchase, use the Services, or communicate with us.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs the collection, use, and disclosure of personal information.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, we may collect or process the following categories of information:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Payment and transaction information: Payment method, payment status, transaction identifiers, order totals, and other details associated with your purchase. Payment providers collect and process the payment credentials needed to complete your transaction.

  • Account information: Information used to create, authenticate, or manage your account, together with your preferences and settings.

  • Shopping activity: Products you view, add to your cart, purchase, return, exchange, or cancel, along with your order history.

  • Communications: Information you provide when contacting us, including customer service messages, return requests, and any photos or documents you choose to send.

  • Device and connection information: IP address, browser type, device information, network information, and other online identifiers.

  • Usage information: Information about how and when you access, navigate, and interact with the Services.

  • Preferences and inferences: Shopping interests or preferences inferred from your interactions with the Services, where permitted by applicable law.

2. Sources of Personal Information

We collect personal information:

  • Directly from you, such as when you place an order, create an account, contact us, or submit a return request.

  • Automatically, through cookies, pixels, and similar technologies when you browse or interact with the Services.

  • From service providers, including Shopify, payment providers, fulfillment providers, shipping carriers, and customer support providers.

  • From business, advertising, and analytics partners, where permitted by applicable law and subject to applicable privacy choices.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing and managing the Services

To process payments, fulfill orders, arrange shipping, manage accounts, maintain transaction records, and handle returns, exchanges, and refunds.

Customer support and communications

To respond to questions, provide order updates, resolve problems, and communicate about your account, purchases, or changes to our policies.

Personalization and improvement

To remember preferences, understand how customers use our store, troubleshoot problems, and improve our products, website, and shopping experience.

Marketing and advertising

To send promotional communications where permitted and display or measure advertisements, including personalized advertising based on shopping activity. Where required, we obtain consent before conducting these activities.

Security and fraud prevention

To authenticate users, protect transactions, detect and investigate suspicious activity, and help prevent fraud, misuse, and unauthorized access.

Legal and business obligations

To comply with applicable laws, maintain required records, respond to valid legal requests, resolve disputes, and enforce or protect our rights and policies.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website traffic, and support advertising.

Some technologies are necessary for functions such as maintaining your shopping cart and completing checkout. Others support analytics, personalization, or advertising, subject to applicable consent requirements and privacy choices.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

Blocking cookies alone may not prevent every form of data sharing. Additional advertising and data-sharing choices are described below.

5. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service providers

We share information with Shopify and providers that help operate our business, including payment processing, website hosting, analytics, customer support, order fulfillment, shipping, and returns.

For example, fulfillment and return warehouses may receive the contact, order, and shipping information needed to ship your purchase or process a return. We use different return warehouses within the United States depending on the product.

Marketing and advertising partners

We may share information with partners that help deliver, personalize, and measure advertising. This may include Shopify-supported advertising based on interactions with our store and other merchants or websites.

Depending on applicable law, these activities may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged for the information.

At your direction or with your consent

We may disclose information when you request or authorize it, including when you choose to use a third-party payment service or integration.

Business transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, reorganization, sale of business assets, or bankruptcy.

Legal obligations and protection

We may disclose information to comply with applicable law or valid legal process, enforce our policies, investigate fraud, or protect the rights, property, and safety of our customers, business, or others.

6. Our Relationship with Shopify

Shopify hosts our store and processes personal information to provide and improve the Services. Information submitted through our store may be transmitted to Shopify and relevant service providers in countries other than your own.

As described in the template on which this policy is based, we use Shopify enhanced features that may combine information about interactions with our store with information about interactions with other merchants and Shopify.

For certain processing associated with these features, Shopify is independently responsible for handling personal information and responding to applicable privacy-rights requests.

To learn more, visit the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about or exercise rights relating to information processed by Shopify.

7. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to or information about the personal information we hold about you.

  • Request deletion of your personal information.

  • Request correction of inaccurate personal information.

  • Obtain a portable copy of your personal information.

  • Opt out of the sale or sharing of personal information or its use for targeted advertising.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain processing.

  • Appeal a decision regarding a privacy-rights request, where applicable.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction information to meet legal obligations.

To submit a request, contact info@lioramode.com.

We may need to verify your identity before responding. Where permitted by law, you may authorize an agent to submit a request on your behalf. We may request proof of authorization and additional identity verification.

We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

8. Advertising and Data-Sharing Choices

Where applicable, you can request to opt out of the sale or sharing of personal information or its use for targeted advertising through our Data-Sharing Opt-Out page.

You may also contact us at info@lioramode.com for assistance.

Where required by applicable law, we recognize Global Privacy Control (GPC) as an opt-out request for the browser and device sending the signal. Where Shopify can associate the signal with an account, the preference may also be applied to that account.

Learn more about Global Privacy Control.

Other than recognized opt-out preference signals such as GPC, we do not respond to browser “Do Not Track” signals.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.

If promotional text messaging is offered and you subscribe, you may opt out using the instructions provided in those messages.

Opting out of marketing does not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping updates, refund notices, or responses to your inquiries.

10. Third-Party Websites and Services

Our Services may link to third-party websites or offer access to third-party services. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. A link to a third-party website does not by itself mean that we endorse that website or its privacy practices.

Information you post publicly, including reviews or social media content, may be visible to others.

11. Children’s Privacy

Although we may sell children’s products, the Services are intended for adult shoppers and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact info@lioramode.com so we can investigate and take appropriate action.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

12. Security and Retention

We use reasonable safeguards designed to protect personal information. However, no security system or method of internet transmission is completely secure.

Please do not send full payment card numbers, security codes, passwords, or one-time verification codes by email.

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Relevant factors include maintaining your account, fulfilling orders, handling returns, meeting tax and recordkeeping requirements, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods vary depending on the type of information and applicable legal requirements.

13. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. Privacy laws in those countries may differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we rely on recognized transfer mechanisms, such as adequacy decisions, the European Commission’s Standard Contractual Clauses, or applicable UK equivalents.

14. Complaints

If you have concerns about how we handle your personal information, please contact info@lioramode.com.

Depending on your location, you may also have the right to appeal our response to a privacy request or lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements.

We will post the revised policy on this website, update the “Last updated” date, and provide additional notice where required by applicable law.

16. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact us:

Store Name: Lioramode
Email: info@lioramode.com
Phone: +1 864-550-2603
Website: https://www.lioramode.shop/

Mailing Address:
10 Skipjack Ln, Savannah, GA 31411, United States

Customer Service Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET), observing EST or EDT as applicable.